Shipping & Returns

Shipping Information

Shipping Times

Standard Shipping: 5-7 business days
Express Shipping: 2-3 business days
Next Day: 1 business day (orders placed before 12pm EST)

Note: Orders are processed Monday through Friday. Orders placed on weekends or holidays will be processed the next business day.

Shipping Costs

Orders over $1250: FREE standard shipping

Where We Ship

We currently ship to all 50 U.S. states, including Alaska, Hawaii, and Puerto Rico. International shipping is not available at this time.

Tracking Your Order

Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account and viewing your order history.

Discreet Packaging

All orders are shipped in plain packaging with no external branding or product descriptions. Return address shows only "SG Distribution" for your privacy.

Return Policy

Returns

We want you to love your ZAZA products! If you're not satisfied, we accept returns within 30 days of delivery.

Return Requirements:

Products must be unused and in original condition
All original packaging, accessories, and documentation must be included
Glass items must be in pristine, unused condition (we cannot accept used glass for health and safety reasons)
Batteries must not show signs of use or charging

How to Return an Item

Contact us via our Contact page within 30 days of delivery
Include your order number and reason for return
We'll provide a return authorization and shipping instructions
Ship the item back using a trackable method (you're responsible for return shipping costs)
Once received and inspected, we'll process your refund within 5-7 business days

Refunds

Refunds are issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account after we process it.

Refund Amount: Full product price. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We don't offer direct exchanges. If you'd like a different product, please return the original item for a refund and place a new order.

Damaged or Defective Items

If your item arrives damaged or defective:

Contact us within 48 hours of delivery
Include photos of the damage
We'll arrange for a replacement or full refund (including shipping costs)
We may provide a prepaid return label at our discretion

Non-Returnable Items

The following items cannot be returned:

Used or opened glass products (for health and safety reasons)
Products showing signs of use or wear
Items returned more than 30 days after delivery
Products without original packaging

Warranty

All ZAZA batteries include a 90-day manufacturer's warranty covering defects in materials and workmanship.

Warranty Coverage:

Battery not charging properly
Button or LED malfunctions
Connection issues (not caused by user damage)
Other manufacturing defects

Not Covered:

Normal wear and tear
Damage from misuse, drops, or liquid exposure
Using non-recommended cartridges or accessories
Batteries opened or tampered with

To make a warranty claim, contact us with your order number, photos of the issue, and a description of the problem. We'll review and respond within 24-48 hours.